Reguloj pri repago

We want you to be fully satisfied with your purchase. If you are not happy with your item, we’re here to help.

Eligibility for Returns

• Returns are accepted within 30 days from the delivery date.

• Items must be unused, in original condition, and include all accessories and packaging.

• Used filters or consumables are not eligible for return unless defective.

Defective or Damaged Items

If your item arrives damaged or stops working within the warranty period:

• Contact us at support@gczstore.com with your order number and photos/videos of the issue.

• We will arrange a free replacement or full refund.

Non-Returnable Items

• Used HEPA filters, aroma pads, and consumables

• Clearance or final-sale items

• Gift cards

Refund Processing

• Once your return is received and inspected, your refund will be issued within 3–7 business days to your original payment method.

Return Shipping

• For quality issues: free return label provided

• For change-of-mind returns: customer pays return shipping

If you need support, please email us at support@gczstore.com.